All you mobile subscribers out there Do You have any Complaints For Waiting longer to seek response from a Help Line?
If You are not satisfied with the way all Mobile or Landline Help Lines respond to your Call then you need to know a bit about their system.
Did You Ever Envy your fellow for the type of quick response he got from a Help Line? Then you must know certain facts about the prioritising of customers by Service Provider.
If you are one of those who have to wait for several minutes before call center representative responds to your call? It mostly turns out to be extremely scorching especially when help line calls are being charged and there are solid chances that your call gets dropped (due to any reason) during this long test of patience.
Hmmm! The real fact is that not all service subscribers wait for this long, for example, you may have observed that help line calls made by your Boss or an elder relative is responded with-in a few seconds or even immidiately, in comparison to your long calls.
This is due to call center routing policies provided by service providing companies (or every other institutions), which results in to prioritizing their consumers based on several statistics.
Most important factor in case of mobile phone or landline companies is no doubt the average amount of credit you spend every month. Another case in mobile operators or Wireless Services could be that postpaid users are responded earlier than the prepaid ones.
It is not 100% sure if these are the only facts that impact the policy defined by service companies, but based on observation, it can be easily concluded that high paying consumers are responded earlier.
All These policies are practised by Call Centers, globally. So there is nothing inappropriate in prioritizing the call center calls – that’s how they innovate new strategies for the efficiency of call centers.
But, as a suggestion, if you wait for a long time before call center guy says some thing, try calling from a high credit consuming number or even well, a postpaid number.
If your problem is not urgent , you may try calling during off peak hours , so that the callers queue at call center is not huge and you are are served earlier.
Some Companies even improve their performance, by tracking customers’ attitude, recording the conversation for quality improvement, based on which they can rank their customers. For example, a consumer who reports only genuine bugs, should be responded earlier than the one who calls every other day to speak for useless aspects .
Through Out The world almost same policy are implemented but they may vary with the amount of subscribers a company possess.
New emerging Strategic Challenges lead to a never ending innovation of ideas for performance improvement.